Privacy Policy

At VegaStars we explain how we collect, use and safeguard personal information when you access our services from New Zealand. This Privacy Policy describes the categories of information we gather, the purposes for which it is processed, the technical and organisational measures we use to protect data, and the choices and rights available to users. Guidance on cookies, third-party sharing, and how to contact us about your data is included, so you can make informed decisions before registering, funding an account or interacting with our site.

Types of data we collect

Personal details: name, date of birth, email address, phone number, residential address and identity documents provided for verification or KYC checks. Transactional records: deposit and withdrawal history, payment method details, account balance and bet history. Technical and behavioural data: IP address, device and browser information, operating system, cookies and usage logs that show games played, session duration and activity patterns.

Sensitive or additional information

When required for compliance we may collect verification documents and source-of-funds evidence. Such information is handled with heightened protections and retained only as long as necessary to satisfy legal and regulatory obligations in applicable jurisdictions.

How we use your information

Our primary purposes are account administration, identity verification, payment processing and fraud prevention. Data also supports regulatory reporting, responsible-gambling measures, dispute resolution and technical support. Aggregated and anonymised data helps improve service stability and user experience; this form of data cannot be used to identify individuals.

Data protection and security practices

Access to personal data is restricted to authorised personnel and trusted service providers. Industry-standard encryption is applied for data in transit and at rest, and we operate internal controls to monitor and limit access. Regular security assessments and patch management help reduce risk. Where we rely on third-party processors, contractual safeguards require comparable security and confidentiality standards.

Cookies and tracking technologies

Cookies and similar technologies are used to enable core site functions, remember preferences, prevent fraud and measure performance. Behavioural and analytics cookies allow us to understand usage patterns. You can manage cookie preferences through your browser or our settings interface, though disabling certain cookies may affect site functionality.

User rights regarding personal data

Individuals have the right to request access to their personal information, correct inaccuracies, restrict processing, and request deletion where permitted by law. Requests should be submitted via our support channels; we aim to respond within a reasonable timeframe and will verify identity before fulfilling requests. Legal or operational obligations may limit our ability to erase certain records.

Data sharing and third parties

Information may be shared with payment processors, identity-verification providers, fraud-prevention services, hosting and analytics vendors, and regulatory authorities where required. Transfers to third parties are limited to necessary purposes and governed by contracts that require appropriate safeguards. In some communications and legal contexts the brand name Vega Stars may appear on payment receipts or correspondence due to merchant arrangements.

Policy updates

Changes to this Privacy Policy are published on our site and, where appropriate, notified to account holders. Any material change affecting legally required processing or user rights will be communicated in advance. Continued use of our services after a policy update indicates acceptance of the revised terms, subject to statutory rights that may apply in New Zealand.